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Our Story

We’ve worked with HR, Procurement, CISO, and IT teams to improve the teammate experience through automation and smart processes in ServiceNow. From ITSM to HR Service Delivery, Security Operations, Virtual Agent, and Vendor Risk Management, ServiceNow doesn’t have to feel like a never-ending blizzard. We’ve been there—buried under requests, tangled in workflows, and searching for a way out. That’s why we’re here to bring clarity, calm, and a better way forward. Let’s untangle the chaos together and make ServiceNow work for you—without the storm.

Services

Team

We show up. We know stuff. We love it.

Mihaela is a persistent over-achiever, organizational maven, and captain of the starship. A former member of the Romanian Department of Defense, she’s circled the entire globe bringing sharp leadership and strategic vision.

Chris is the technical brains of the operation. Once swinging a hammer, he transitioned to tech hoping it’d be easier on his body (spoiler: sitting is the real challenge). Always on the lookout for a good used sailboat and proudly forklift certified.

Together, we’ve been collaborating at Secureworks for 9 years, combining Mihaela’s leadership with Chris’s technical expertise to deliver outstanding results.

Work that flows - Zappada knows!

Stuck in a ServiceNow snowstorm?

Let's clear the path together - your smooth ride starts here!

Contact us

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